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This Week in Quality Digest Live
Customer Care Features
Lisa Apolinski
Adding what customers want
Shabnam Azimi
They also underestimate how many negative reviews might be fakes
Scott Trevino
Cybersecurity can’t wait
Amy Brown
AI and machine learning can help turn call-center conversations into actionable improvement strategies

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Customer Care News
Driving advances across the electronics ecosystem
Weighing supply and customer satisfaction
Showcasing tech, solutions, and services at Gulfood Manufacturing 2022
Now is not the time to skip critical factory audits and supply chain assessments
EPM service provider excels in helping customers work with EPM products
Extends focus on data-driven explainability and adds customizability
Covid-19 has taken a toll but also stimulated positive change
An early warning system lets Arctic people know when bears approach

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Quality Digest Live -- July 5, 2019

Video Information

QDL for July 5, 2019

This week: The dead end job

Is it possible to find peace and even prosper under grueling circumstances. Our guest today, Kelly Graves, CEO of Internal Business Solutions, and author of The Management and Employee Development Review, believes there is.

 

 

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