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This Week in Quality Digest Live
Customer Care Features
Jim Benson
Lean and agile fail because we teach lean and agile
Michael Baxter
GaMEP helped Project Open Hand reduce the time it takes to prep a meal from 45 minutes to one
Knowledge at Wharton
Traditional measuring methods are no longer sufficient
Clinton Ballew
A trending quality-of-care issue
Patrick Moorhead
Quality impacts the overall cost of a product and should be part of value-pricing data

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Customer Care News
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks

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Quality Digest Live -- July 26, 2019

Video Information

QDL for July 26, 2019

This week on QDL we talk about the connection between employee engagement and appreciation and workplace performance with Lisa Ryan, Chief Appreciation Strategist, with Grategy.

Download her book Manufacturing Engagement: 98 Proven Strategies to Keep Your Top Talent from Becoming Someone Else's

 

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