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This Week in Quality Digest Live
Customer Care Features
John Courtney
How to keep your customers coming back
Alixandra Barasch
The key is keeping them alive
Elizabeth Gasiorowski Denis
An inclusive approach to designing products and services guarantees accessibility to as many consumers as possible
Tamara Sheldon
EV subsidies are poorly designed, but simple changes could make them more effective and equitable
Kate Zabriskie
Leaders who engage don’t do so by accident or without work

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Customer Care News
Now is not the time to skip critical factory audits and supply chain assessments
EPM service provider excels in helping customers work with EPM products
Extends focus on data-driven explainability and adds customizability
Covid-19 has taken a toll but also stimulated positive change
An early warning system lets Arctic people know when bears approach
Partnership embeds quality assurance at every stage of the product life cycle, enables agile product introduction
Both quality professionals and their business leaders agree that openness and communication is essential to moving forward
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes

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Quality Digest Live -- July 26, 2019

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QDL for July 26, 2019

This week on QDL we talk about the connection between employee engagement and appreciation and workplace performance with Lisa Ryan, Chief Appreciation Strategist, with Grategy.

Download her book Manufacturing Engagement: 98 Proven Strategies to Keep Your Top Talent from Becoming Someone Else's

 

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