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This Week in Quality Digest Live
Customer Care Features
Innovating Service With Chip Bell
...let’s not be seduced into thinking comfort is ‘all about effort’
The Un-Comfort Zone With Robert Wilson
Critical thinking is now more important than ever
John Bell
Herein lies the difference between objectives and strategy
Dirk Dusharme @ Quality Digest
What kind of review would you give the Bates Motel?

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Customer Care News
The FDA wants medical device manufactures to succeed, new technologies in supply chain managment
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

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Quality Digest Live -- July 14, 2017

 
 

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