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This Week in Quality Digest Live
Customer Care Features
Innovating Service With Chip Bell
Discover better ways to serve customers and trigger service transformations
Zac Cooper
Eliminate waste from the start of the manufacturing process
Jessica Higgins
Creating a culture that is both customer-centric and employee-centric is possible
Annette Franz
Five leadership books you must read in 2019
Dirk Dusharme @ Quality Digest
From bioethics to the death of Le Grand K

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Customer Care News
The FDA wants medical device manufactures to succeed, new technologies in supply chain managment
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

More News

Quality Digest Live -- January 25, 2019

Video Information

Story links for January 25, 2018

 

Make Some Tweaks in Your China Business Strategy
Plus: An interview with Stanley Chao, author of Selling to China: A Guide for Small and Medium-Sized Businesses

Tech Corner: Conformance Manager by The ISO 9001 Group
Conformance Manager is a web-based management system software that helps you maintain your management system records; track training, NCRs and CAPAs; and a whole lot more. All in an easy to use interface.

 

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