Featured Video
This Week in Quality Digest Live
Customer Care Features
Dirk Dusharme @ Quality Digest
UPS becomes manufacturer, distributed management, and moonshine.
J. B. Silvers
Eliminate the middlemen
Annette Franz
Best tip ever for customer experience design?
Bill Kalmar
Customer service is more than a smile and a wave
M. Berk Talay
The automaker has been handsomely rewarded for its decades of investment in the best-selling vehicle

More Features

Customer Care News
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks

More News

Quality Digest Live -- February 24, 2017

Video Information

Story links for February 24, 2017

African-American History Month: From Shortstop to Spreadsheets

Large field of view multisensor measurement: An interview with Tom Groff of OGP

Why Going Green Can Bring in the Green $$$
Plus: An interview with Tom Groff, from OGP
Webinar: Fusion Metrology System: Mulitsensor Metrology From OGP

The Birth of In-Process Testing
Plus: An interview with Richard Brine, Sciemetric


facebooktwitter

 
 

Discuss1