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This Week in Quality Digest Live
Customer Care Features
Innovating Service With Chip Bell
When customers release their imagination to resolve a problem, everyone benefits
Annette Franz
Give ‘em the pickle!
Innovating Service With Chip Bell
The first 10 seconds are vital to shaping the reception you are likely to get
Ryan E. Day
Do you know the true cost of your defects?

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Customer Care News
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

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Quality Digest Live -- February 15, 2019

Video Information

Story links for February 15, 2019

 

We talk to Quality Digest CEO Jeff Dewar, an expert in corporate training, including classroom, remote and various forms of e-learning.

How has training changed in the past 40 years? What is cutting edge corporate training today?

 

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