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This Week in Quality Digest Live
Customer Care Features
Elizabeth Gasiorowski Denis
An inclusive approach to designing products and services guarantees accessibility to as many consumers as possible
Tamara Sheldon
EV subsidies are poorly designed, but simple changes could make them more effective and equitable
Kate Zabriskie
Leaders who engage don’t do so by accident or without work
Kevin Ketels
The baby formula industry was primed for disaster long before a key factory closed down
Katarina Bennich
Exploring critical touchpoints in organizational software

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Customer Care News
Covid-19 has taken a toll but also stimulated positive change
An early warning system lets Arctic people know when bears approach
Partnership embeds quality assurance at every stage of the product life cycle, enables agile product introduction
Both quality professionals and their business leaders agree that openness and communication is essential to moving forward
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s

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Quality Digest Live -- February 15, 2019

Video Information

Story links for February 15, 2019

 

We talk to Quality Digest CEO Jeff Dewar, an expert in corporate training, including classroom, remote and various forms of e-learning.

How has training changed in the past 40 years? What is cutting edge corporate training today?

 

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