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This Week in Quality Digest Live
Customer Care Features
Innovating Service With Chip Bell
Is there a method you’ve missed?
Nate Burke
Your presence is nonexistent without some consideration of search engine optimization
Annette Franz
Customer-centricity flows through the veins of the organization and into everything every employee does
Nate Burke
Who is your customer? How will you manage your store?
Knowledge at Wharton
Create feedback systems that improve, rather than diminish, performance

More Features

Customer Care News
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

More News

Quality Digest Live -- August 4, 2017

Video Information

Story links for August 4, 2017

 

 

What Went Wrong With the F-35?.

3 Ways to Realign Higher Education With Today's Workforce.

Putting the Do in Don't: The New ISO 37001 Standard
Plus: An interview with Todd Begerow, Eastern Territory Manager for DNV GL Business Assurance

What You Don't Know About Your Employees That Will Help You Manage Them Better
Plus: An interview with Kelly Graves

 

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