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This Week in Quality Digest Live
Customer Care Features
Trevor Blumenau
Inexpensive wireless pick-to-light systems put warehouse productivity in reach for everyone
William A. Levinson
Real-world case studies
Annette Franz
Serving those who serve
Dirk Dusharme @ Quality Digest
Christmas is creeping, should a four-year degree really be the minimum requirement, and what we learn from Disneyland
Innovating Service With Chip Bell
Beware of using paradigm-colored glasses to view customer engagement

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Customer Care News
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks

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Quality Digest Live -- August 4, 2017

Video Information

Story links for August 4, 2017

 

 

What Went Wrong With the F-35?.

3 Ways to Realign Higher Education With Today's Workforce.

Putting the Do in Don't: The New ISO 37001 Standard
Plus: An interview with Todd Begerow, Eastern Territory Manager for DNV GL Business Assurance

What You Don't Know About Your Employees That Will Help You Manage Them Better
Plus: An interview with Kelly Graves

 

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