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This Week in Quality Digest Live
Customer Care Features
Tara García Mathewson
How we teach should support how we learn
Aiman Sakr
One factory’s current problem is another’s potential failure mode
Dirk Dusharme @ Quality Digest
UPS becomes manufacturer, distributed management, and moonshine.
J. B. Silvers
Eliminate the middlemen
Annette Franz
Best tip ever for customer experience design?

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Customer Care News
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks

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Quality Digest Live -- August 4, 2017

Video Information

Story links for August 4, 2017

 

 

What Went Wrong With the F-35?.

3 Ways to Realign Higher Education With Today's Workforce.

Putting the Do in Don't: The New ISO 37001 Standard
Plus: An interview with Todd Begerow, Eastern Territory Manager for DNV GL Business Assurance

What You Don't Know About Your Employees That Will Help You Manage Them Better
Plus: An interview with Kelly Graves

 

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