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This Week in Quality Digest Live
Customer Care Features
Harry Hertz
Nine takeaways from Baldrige recipients
Nate Burke
Even in a digital world, a personal touch still prevails
Innovating Service With Chip Bell
Great leaders do not reflect but rather radiate energetic passion
Innovating Service With Chip Bell
Is there a method you’ve missed?
Nate Burke
Your presence is nonexistent without some consideration of search engine optimization

More Features

Customer Care News
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

More News

Quality Digest Live -- April 8, 2016

Video Information

Story links for April 8, 2016

 

Plotting the Complex Path of Products

CMSC Corner: Interview with Ed Morse, professor of mechanical engineering at UNC Charlotte

Embrace the Fuzzy Crystal Ball

Tech Corner: Gardco USB Digital Microscope

 

 

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