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This Week in Quality Digest Live
Customer Care Features
Dirk Dusharme @ Quality Digest
From bioethics to the death of Le Grand K
Annette Franz
Six steps from journey maps to outcomes
Innovating Service With Chip Bell
...let’s not be seduced into thinking comfort is ‘all about effort’
The Un-Comfort Zone With Robert Wilson
Critical thinking is now more important than ever
John Bell
Herein lies the difference between objectives and strategy

More Features

Customer Care News
The FDA wants medical device manufactures to succeed, new technologies in supply chain managment
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

More News

Quality Digest Live -- April 6, 2018

Video Information

Story links for April 6, 2018

 

Auditor certification, training, and development
Interview with Scott Paton, business development manager for Exemplar Global

Everyday Analytics

First ISO Health and Safety Management System Standard Is Released
Plus: An interview with Chad Kymal, CTO of Omnex Inc.
Webinar: ISO 45001 Released As an International Standard


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