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This Week in Quality Digest Live
Customer Care Features
William A. Levinson
We already have the tools, knowledge, and monetary incentive to address environmental issues
Emily Safrin
Three strategies for converting customers into brand devotees
Mark Rosenthal
Making headway as a change agent
Paul Laughlin
Part 1: The technical stuff
Pavel Kireyev
Three tips for deploying AI

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Customer Care News
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks

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Quality Digest Live -- April 26, 2019

Video Information

Story links for April 26, 2019

 

This week on Quality Digest Live we talk about a different approach to kaizen. Dan Chartier, Managing Director of Kaizen Institute North America, describes how to build kaizen into a new facility, starting in the design phase.

 

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