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This Week in Quality Digest Live
Customer Care Features
Annette Franz
Sharing roles in CX can provide dividends for both customer and proprietor
Yoav Kutner
Let salespeople spend more time on customer service, market research, and competitor analysis
Gleb Tsipursky
Effective engagement can foster productivity and stronger financials
Nate Burke
Leverage AI to meet customer needs, create more effective marketing campaigns, increase online sales
Innovating Service With Chip Bell
When customers release their imagination to resolve a problem, everyone benefits

More Features

Customer Care News
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

More News

Quality Digest Live -- April 26, 2019

Video Information

Story links for April 26, 2019

 

This week on Quality Digest Live we talk about a different approach to kaizen. Dan Chartier, Managing Director of Kaizen Institute North America, describes how to build kaizen into a new facility, starting in the design phase.

 

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