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This Week in Quality Digest Live
Customer Care Features
Henrik Hulgaard
Online product configuration tools can help consumers make more informed choices
Laurie Guest
Are you ready for a bold answer to service fatigue?
Adriana Lynch
Today’s consumers demand a deeper relationship with products, services, and companies
Quy Huy
When managers fixate on quick financial results, ethics and service take a back seat

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Customer Care News
Showcasing tech, solutions, and services at Gulfood Manufacturing 2022
Now is not the time to skip critical factory audits and supply chain assessments
EPM service provider excels in helping customers work with EPM products
Extends focus on data-driven explainability and adds customizability
Covid-19 has taken a toll but also stimulated positive change
An early warning system lets Arctic people know when bears approach
Partnership embeds quality assurance at every stage of the product life cycle, enables agile product introduction
Both quality professionals and their business leaders agree that openness and communication is essential to moving forward

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Quality Digest Live -- April 26, 2019

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Story links for April 26, 2019

 

This week on Quality Digest Live we talk about a different approach to kaizen. Dan Chartier, Managing Director of Kaizen Institute North America, describes how to build kaizen into a new facility, starting in the design phase.

 

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