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This Week in Quality Digest Live
Customer Care Features
Doug Surrett
Meet quality expectations and increase your supply chain’s worth
Bruce Hamilton
At what point does an annoyance become a problem?
Taran March @ Quality Digest
‘Here’s your package—what’s your hurry?’
Christopher Martin
When the number becomes more important than the original goal
Ruth P. Stevens
Information is key for people trying to get the job done

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Customer Care News
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks

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Quality Digest Live -- April 22, 2016

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