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This Week in Quality Digest Live
Customer Care Features
Innovating Service With Chip Bell
Everyone benefits when you prioritize customer satisfaction
Vaishali Gopi
Making the leap from cost center to growth engine
Pierre Chandon
Rekindling an old flame on a zero-based budget
Annette Franz
Do they even know what the company’s core values are?
Chanice Henry
Meeting customer expectations is a nonstop race

More Features

Customer Care News
The FDA wants medical device manufactures to succeed, new technologies in supply chain managment
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

More News

Quality Digest Live -- April 12, 2019

Video Information

Story links for April 12, 2019

 

This week on Quality Digest Live, we look at the Baldrige program. Did you know that it's more than just the Baldrige Award? We'll talk to Robert Fangmeyer, director of the Baldrige Performance Excellence Program, about cybersecurity, communities of excellence, and a lot more.

 

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