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This Week in Quality Digest Live
Customer Care Features
Innovating Service With Chip Bell
Everyone benefits when you prioritize customer satisfaction
Vaishali Gopi
Making the leap from cost center to growth engine
Pierre Chandon
Rekindling an old flame on a zero-based budget
Annette Franz
Do they even know what the company’s core values are?
Chanice Henry
Meeting customer expectations is a nonstop race

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Customer Care News
The FDA wants medical device manufactures to succeed, new technologies in supply chain managment
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

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Quality Digest Live -- April 1, 2019

Video Information

Story links for April 1, 2019

 

Today on Quality Digest Live, Monday Edition, we talk to Chad Kymal, president of Omnex Systems, about information security and ISO 27001. What exactly does the standard provide, and can it really help prevent your company's information from being hacked?

 

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