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This Week in Quality Digest Live
Customer Care Features
Søren Block Olsen
A single version of the truth improves relationships
Annette Franz
Valuable insights vs. misinformation
Annette Franz
With whom, how, and why
Barnaby Lewis
Travel, online ratings, and a new ISO standard that benefits both
Knowledge at Wharton
Companies can benefit themselves if they bring out the altruistic side of their consumers

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Customer Care News
The FDA wants medical device manufactures to succeed, new technologies in supply chain managment
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

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QDL Tech Corner: Olympus DSX1000 Digital Microscope

Video Information

QDL for August 23, 2019

This week: A close look at the Olympus DSX1000 Digital Microscope

We look at a new digital microscope from Olympus. The DSX1000 boasts a 20–7,000X magnification range and the ability to instantly switch between six observation methods. A fast motorized optical zoom lets you optically zoom in and out by simply turning the dial on the console. Advanced algorithms enable you to capture high-resolution 3D images just by pushing a button.

 

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