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This Week in Quality Digest Live
Customer Care Features
Mark Rosenthal
Making headway as a change agent
Paul Laughlin
Part 1: The technical stuff
Pavel Kireyev
Three tips for deploying AI
Steven Brand
A crucial method for differentiation (and profitability) in a tight market
Jim Benson
Episode One of the Respect for People Series

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Customer Care News
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks

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QDL Tech Corner: Nikon SMZ 1270i Stereo Microscope

Video Information

QDL for September 6, 2019

Tech Corner: Nikon SMZ 1270i Stereo Microscope

We look at the SMZ 1270i stereo microscope, which offers a wide viewfield at low magnification, enabling easy confirmation of observation targets,while its cutting-edge optics provide bright and sharp images through the entire viewfield.

 

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