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This Week in Quality Digest Live
Customer Care Features
Tom Taormina
Champion business success and avoid risk
Annette Franz
It’s all about weaving them into your company culture
Dallas Crawford
Machine learning algorithms are the ‘robots’ in the pricing process
James J. Kline
A sound quality management foundation exists in local government
The Un-Comfort Zone With Robert Wilson
You can’t stop change; all you can do is prepare

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Customer Care News
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

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QDL Tech Corner: Nikon SMZ 1270i Stereo Microscope

Video Information

QDL for September 6, 2019

Tech Corner: Nikon SMZ 1270i Stereo Microscope

We look at the SMZ 1270i stereo microscope, which offers a wide viewfield at low magnification, enabling easy confirmation of observation targets,while its cutting-edge optics provide bright and sharp images through the entire viewfield.

 

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