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This Week in Quality Digest Live
Customer Care Features
Klaus Wertenbroch
As algorithms increasingly become gatekeepers, where should rejected customers turn for an explanation?
Anju Dave Vaish
Consumers have unleashed their creativity during lockdown. Some clever brands have noticed.
Gleb Tsipursky
Maximize your chances of not only surviving but also thriving in these troubled times
Innovating Service With Chip Bell
Invite your customer to co-create. Their loyalty will soar, along with your reputation and bottom line.
Mark Williams
Take the time to see how you can do what’s right for the majority of people, the majority of the time

More Features

Customer Care News
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

More News

QDL Tech Corner: Lasertec Optelics Hybrid Confocal Microscope

Video Information

Story links for Oct. 4, 2019

 

Tech Corner: Lasertec Optelics Hybrid Confocal Microscope

Laser and white-light confocal in one body

We take a closer look at the Lasertec Optelics Hybrid Confocal Microscope, which features high resolution, wide FOV, nano-scale measurement, and wavelength selection.

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