Featured Product
This Week in Quality Digest Live
Customer Care Features
Steven Brand
A crucial method for differentiation (and profitability) in a tight market
Jim Benson
Episode One of the Respect for People Series
Annette Franz
Your company does have a list of core values, right?
Søren Block Olsen
A single version of the truth improves relationships
Annette Franz
Valuable insights vs. misinformation

More Features

Customer Care News
The FDA wants medical device manufactures to succeed, new technologies in supply chain managment
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

More News

QDL: The quality professional's role in innovation.

Video Information

Story links for Sept. 13, 2019

 

The quality professional's role in innovation.

This week we talk to Jim Harrington, CEO of Harrington Management Systems, about innovation, and how and why the quality professional should be involved in the process.

See Jim Harrington's latest books:
Innovation Systems Cycle (Coming Fall 2019)
Creativity, Innovation and Entrepreneurship

facebooktwitter

 
 

Discuss1