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This Week in Quality Digest Live
Customer Care Features
Annette Franz
It’s all about weaving them into your company culture
Dallas Crawford
Machine learning algorithms are the ‘robots’ in the pricing process
James J. Kline
A sound quality management foundation exists in local government
The Un-Comfort Zone With Robert Wilson
You can’t stop change; all you can do is prepare
Innovating Service With Chip Bell
‘When you innovate you’ve got to be prepared for everyone telling you that you’re nuts’

More Features

Customer Care News
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

More News

QDL: The quality professional's role in innovation.

Video Information

Story links for Sept. 13, 2019

 

The quality professional's role in innovation.

This week we talk to Jim Harrington, CEO of Harrington Management Systems, about innovation, and how and why the quality professional should be involved in the process.

See Jim Harrington's latest books:
Innovation Systems Cycle (Coming Fall 2019)
Creativity, Innovation and Entrepreneurship

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