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This Week in Quality Digest Live
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Lisa Apolinski
Adding what customers want
Shabnam Azimi
They also underestimate how many negative reviews might be fakes
Scott Trevino
Cybersecurity can’t wait
Amy Brown
AI and machine learning can help turn call-center conversations into actionable improvement strategies

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Customer Care News
Driving advances across the electronics ecosystem
Weighing supply and customer satisfaction
Showcasing tech, solutions, and services at Gulfood Manufacturing 2022
Now is not the time to skip critical factory audits and supply chain assessments
EPM service provider excels in helping customers work with EPM products
Extends focus on data-driven explainability and adds customizability
Covid-19 has taken a toll but also stimulated positive change
An early warning system lets Arctic people know when bears approach

More News

QDL: The quality professional's role in innovation.

Video Information

Story links for Sept. 13, 2019

 

The quality professional's role in innovation.

This week we talk to Jim Harrington, CEO of Harrington Management Systems, about innovation, and how and why the quality professional should be involved in the process.

See Jim Harrington's latest books:
Innovation Systems Cycle (Coming Fall 2019)
Creativity, Innovation and Entrepreneurship

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