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This Week in Quality Digest Live
Customer Care Features
Annette Franz
Give ‘em the pickle!
Innovating Service With Chip Bell
The first 10 seconds are vital to shaping the reception you are likely to get
Ryan E. Day
Do you know the true cost of your defects?
Joerg Niessing
The old methods of demand generation won’t work in the always-online era

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Customer Care News
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

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QDL: PrecisionPath Consortium--Manufacturing's wish list

Video Information

Story links for Nov. 8, 2019

 

Manufacturers' wish list

The PrecisionPath Consortium looks at future metrology needs for today's increasingly complex manufacturing industry.

Based on data analysis and an industry survey, "Technology Roadmap for Large Scale Manufacturing" outlines trends that cut across multiple 3D measurement technology families.

 

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