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This Week in Quality Digest Live
Customer Care Features
Patrick Moorhead
Quality impacts the overall cost of a product and should be part of value-pricing data
Vaishali Gopi
Business at the speed of CX
Dirk Dusharme @ Quality Digest
The world affects your job, and you affect the world. Take pride in your work.
Quality Digest
Here’s a sample of some of the stories our readers found most interesting in 2019
William A. Levinson
We already have the tools, knowledge, and monetary incentive to address environmental issues

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Customer Care News
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks

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QDL: How to deal with disruptive employees

Video Information

Story links for Oct. 18, 2019

 

How to deal with disruptive employees

The disruptor. The grump. Debbie Downer. Cranky Charlie. Every company has had employees that are hard to deal with. Lisa Ryan, Chief Appreciation Strategist with Grategy tells us how to deal with them.

Download her book "Manufacturing Engagement: 98 Proven Strategies to Keep Your Top Talent from Becoming Someone Else's"

 

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