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This Week in Quality Digest Live
Customer Care Features
Mark Rosenthal
Making headway as a change agent
Paul Laughlin
Part 1: The technical stuff
Pavel Kireyev
Three tips for deploying AI
Steven Brand
A crucial method for differentiation (and profitability) in a tight market
Jim Benson
Episode One of the Respect for People Series

More Features

Customer Care News
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks

More News

QDL: Helping employees deal with tough times

Video Information

QDL for August 30, 2019

Most companies go through rough patches. Lisa Ryan, Chief Appreciation Strategist, with Grategy explains how to help your employees navigate tough times.

Plus Tech Corner: Nikon Metrology's MM 800 measuring microscope.

 

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