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This Week in Quality Digest Live
Customer Care Features
Josh Wilson
Never let a serious crisis go to waste
James Wells
You can learn a lot from one- and five-star ratings
Henrik Hulgaard
Customers want to know their options, and they won’t wait weeks for an answer
Gleb Tsipursky
Associations should adapt to the different expectations of younger members
Quality Digest
New tech breathes life into an established platform

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Customer Care News
Partnership embeds quality assurance at every stage of the product life cycle, enables agile product introduction
Both quality professionals and their business leaders agree that openness and communication is essential to moving forward
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949

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Overall equipment effectiveness

Video Information

Monitoring the operational status of your equipment is the low-hanging fruit for increasing productivity. Low-cost tools are available to make this possible even on legacy equipment. We talk to Lauren Dunford, CEO of Guidewheel

 
 

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