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This Week in Quality Digest Live
Customer Care Features
Annette Franz
Customer-centricity flows through the veins of the organization and into everything every employee does
Nate Burke
Who is your customer? How will you manage your store?
Knowledge at Wharton
Create feedback systems that improve, rather than diminish, performance
Jim Benson
We could do with a few more conversations about respect
Nate Burke
Data are great, but human judgement gives you an edge over competitors

More Features

Customer Care News
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

More News

Lean in government

Video Information

Are lean programs and government agencies odd bedfellows? Not really. Both private and public sector organization often must do more with less. We talk with Tracy O'Rourke of GoLeanSixSigma.com about how lean gives taxpayers more bang for their buck.

Also, Russell Morrison of CMSC talks about technical-paper presentation at the annual Coordinate Metrology Systems Conference.

Attend CMSC conference this July 20-24, 2020, in New Orleans.

Want to present at the CMSC? CMSC Call for Papers

 
 

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