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Customer Care Features
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Kevin Meyer
Imagine value no longer directly associated with just price
Rupa Mahanti
Not everything that can be counted counts
Ian Golding
All without mentioning drone delivery
Jim Benson
Lean and agile fail because we teach lean and agile

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Customer Care News
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help
ISO/PC 303 project committee will provide international benchmarks to reduce purchasing risks

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Is ISO 9001 certification worth it?

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Is ISO 9001 certification worth it?

Is there value in ISO 9001 certification? It depends. In some cases, you have to get certain certifications either because your customer requires it or because it helps you meet some regulatory requirement. Some people see value strictly for marketing purposes. And for others, along with all that, is the value that the process itself brings to the company. We talk to Nimit Patel, president of Hydraulic Manifolds USA, to get some answers straight from someone who has gone through the journey.

 
 

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