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This Week in Quality Digest Live
Customer Care Features
Innovating Service With Chip Bell
Invite your customer to co-create. Their loyalty will soar, along with your reputation and bottom line.
Mark Williams
Take the time to see how you can do what’s right for the majority of people, the majority of the time
Ryan E. Day
Bespoke jewelry company Gemist says yes
Ryan E. Day
From shop floor to C-suite, data are most valuable when they address the job-related issues of users
Tom Taormina
Champion business success and avoid risk

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Customer Care News
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

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Is ISO 9001 certification worth it?

Video Information

Is ISO 9001 certification worth it?

Is there value in ISO 9001 certification? It depends. In some cases, you have to get certain certifications either because your customer requires it or because it helps you meet some regulatory requirement. Some people see value strictly for marketing purposes. And for others, along with all that, is the value that the process itself brings to the company. We talk to Nimit Patel, president of Hydraulic Manifolds USA, to get some answers straight from someone who has gone through the journey.

 
 

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