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This Week in Quality Digest Live
Customer Care Features
Innovating Service With Chip Bell
The difference between value-add and value-unique
Tom Taormina
Clause 8 contains the requirements for planning, designing, and bringing to fruition products or services
Sarah Simon
Bringing the camps together
Quality Digest
PPE counterfeits endanger lives. Testing ensures real PPE does its job.
Grant Ramaley
The IAF certification database could help confirm the quality of medical purchases by governments

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Customer Care News
Good quality is adding an average of 11 percent to organizations’ revenue growth
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Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

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Is ISO 9001 certification worth it?

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Is ISO 9001 certification worth it?

Is there value in ISO 9001 certification? It depends. In some cases, you have to get certain certifications either because your customer requires it or because it helps you meet some regulatory requirement. Some people see value strictly for marketing purposes. And for others, along with all that, is the value that the process itself brings to the company. We talk to Nimit Patel, president of Hydraulic Manifolds USA, to get some answers straight from someone who has gone through the journey.

 
 

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