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This Week in Quality Digest Live
Customer Care Features
Innovating Service With Chip Bell
Invite your customer to co-create. Their loyalty will soar, along with your reputation and bottom line.
Mark Williams
Take the time to see how you can do what’s right for the majority of people, the majority of the time
Ryan E. Day
Bespoke jewelry company Gemist says yes
Ryan E. Day
From shop floor to C-suite, data are most valuable when they address the job-related issues of users
Tom Taormina
Champion business success and avoid risk

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Customer Care News
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

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Digital manufacturing: Don't get left behind

Video Information

How to make the digital transformation

Digital platforms hold the promise of providing a single source of truth for collecting, analyzing, and sharing data across the organization. Sounds easy, but…. We talk to Nicole Radziwill, senior VP of quality and strategy at Ultranauts.

Webinar: Making Digital Transformation Work for You
On-demand recording from March 17, 2020 webinar

Book: Connected, Intelligent, Automated: The Definitive Guide to Digital Transformation and Quality 4.0, by Nicole Radziwill

 
 

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