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This Week in Quality Digest Live
Customer Care Features
Innovating Service With Chip Bell
Invite your customer to co-create. Their loyalty will soar, along with your reputation and bottom line.
Mark Williams
Take the time to see how you can do what’s right for the majority of people, the majority of the time
Ryan E. Day
Bespoke jewelry company Gemist says yes
Ryan E. Day
From shop floor to C-suite, data are most valuable when they address the job-related issues of users
Tom Taormina
Champion business success and avoid risk

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Customer Care News
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

More News

Corporate short-termism

Video Information

Sometimes in the pressure to show results—financial, production, quality improvements or whatever—we look for quick fixes rather than long-term strategies. And while these might look great and give stakeholders instant gratification, they may undermine what a company is trying to accomplish in the long term.

We talk to Greg Milano, author of Curing Corporate Short-Termism: Future Growth vs. Current Earnings.

 
 

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