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This Week in Quality Digest Live
Customer Care Features
Josh Wilson
Never let a serious crisis go to waste
James Wells
You can learn a lot from one- and five-star ratings
Henrik Hulgaard
Customers want to know their options, and they won’t wait weeks for an answer
Gleb Tsipursky
Associations should adapt to the different expectations of younger members
Quality Digest
New tech breathes life into an established platform

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Customer Care News
Partnership embeds quality assurance at every stage of the product life cycle, enables agile product introduction
Both quality professionals and their business leaders agree that openness and communication is essential to moving forward
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949

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Building a culture of quality

Video Information

A culture of quality is more important than ever. Yet only 46% of organizations say that quality values are consistently applied in their organization. We talk to Hong Xu, vice president of quality at Kaiser Aluminum, to learn why a culture of quality is important. Be sure to registrar for the webinar "Culture of Quality: Why a quality culture is more Important in 2022 (than ever) and how you can create one"  Oct. 26, 2021 at 10 a.m. Pacific / 1 p.m. Eastern.

 
 

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