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This Week in Quality Digest Live
Customer Care Features
Innovating Service With Chip Bell
When customers release their imagination to resolve a problem, everyone benefits
Annette Franz
Give ‘em the pickle!
Innovating Service With Chip Bell
The first 10 seconds are vital to shaping the reception you are likely to get
Ryan E. Day
Do you know the true cost of your defects?

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Customer Care News
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

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Book Interview: "Never Go With Your Gut"

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Story links for Dec. 6, 2019


On this QDL, we look at gut reactions. The advice we have all received (and maybe given) about “just trust your instincts” or “go with your intuition.”  Dr. Gleb Tsipursky tells us why your “gut” may not be the best thing to rely on when making business decisions.

Book: "Never Go With Your Gut: How Pioneering Leaders Make the Best Decisions and Avoid Business Disasters"

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