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This Week in Quality Digest Live
Customer Care Features
Richard Fendler
Employee recognition software can help teams feel valued on a regular basis
Rajesh Midha
An experience-led transformation for employees will empower them to drive business growth
Joerg Niessing
Digital resilience starts with an analytics transformation: data set, mindset, and skill set
Lola Butcher
Virtual healthcare has been pushed into the mainstream. Will we go back to doctors’ waiting rooms?
Greg Hutchins
Risk is becoming our lens for everything from managing, to working, and even going to the store.

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Customer Care News
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

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Book Interview: "Never Go With Your Gut"

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Story links for Dec. 6, 2019


On this QDL, we look at gut reactions. The advice we have all received (and maybe given) about “just trust your instincts” or “go with your intuition.”  Dr. Gleb Tsipursky tells us why your “gut” may not be the best thing to rely on when making business decisions.

Book: "Never Go With Your Gut: How Pioneering Leaders Make the Best Decisions and Avoid Business Disasters"

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