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This Week in Quality Digest Live
Customer Care Features
Gleb Tsipursky
Maximize your chances of not only surviving but also thriving in these troubled times
Innovating Service With Chip Bell
Invite your customer to co-create. Their loyalty will soar, along with your reputation and bottom line.
Mark Williams
Take the time to see how you can do what’s right for the majority of people, the majority of the time
Ryan E. Day
Bespoke jewelry company Gemist says yes
Ryan E. Day
From shop floor to C-suite, data are most valuable when they address the job-related issues of users

More Features

Customer Care News
Good quality is adding an average of 11 percent to organizations’ revenue growth
Chick-fil-A leads; Chipotle Mexican Grill stabilizes
Consolidated Edison posts large gain; patient satisfaction is stable
Partnership for a Cleaner Environment (PACE) program has grown to more than 40 suppliers in 40 countries
Trader Joe’s tops supermarkets; Home Depot overtakes Lowe’s
TVs and video players lead the pack, with internet services at the bottom
AIAG’s director of corporate responsibility comments on impact of new ethics language in upcoming IATF 16949
Good news for Detroit
The Baldrige Criteria for Performance Excellence can help

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Book Interview: "Never Go With Your Gut"

Video Information

Story links for Dec. 6, 2019


On this QDL, we look at gut reactions. The advice we have all received (and maybe given) about “just trust your instincts” or “go with your intuition.”  Dr. Gleb Tsipursky tells us why your “gut” may not be the best thing to rely on when making business decisions.

Book: "Never Go With Your Gut: How Pioneering Leaders Make the Best Decisions and Avoid Business Disasters"

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