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Operations

Published: Wednesday, October 19, 2016 - 15:10

In all walks of life, being wrong can come with a penalty. It’s also true that, if you’re lucky, you sometimes get away with it without anybody being the wiser. To understand what this means in relation to the capability indexes C_{p} and C_{pk,} read on.

In part 3 of “Process Capability: What It Is and How It Helps,” I wrote regarding the interpretation of the two most commonly used capability indexes:

• Predictable processes: C_{p} and C_{pk} can be considered reliable indicators of future performance.

• Unpredictable processes: C_{p} and C_{pk} may be false, or very misleading, indicators of what the process will give in the future.

Processes characterized as predictable (or “in control”)—using the control chart as an operational definition of a predictable process—provide *trustworthy* C_{p} and C_{pk} statistics given that the process remains effectively unchanged in future operation. The word process encompasses incoming materials and their quality, actual operation of the manufacturing line, performance of equipment in the line, and the introduction of variation due to measurement (i.e., measurement error).

Two examples are given below. In both cases it is judged that the data were well collected to represent the routine, common cause, variation in the process. And the commonly used minimum capability standard of 1.33 is in place.

A process characteristic under study for capability is considered to have the potential to change in a way worth knowing about every 15 minutes or so in routine operation. Data collected at this frequency and as “one value per time period” are appropriate for an XmR chart, which is used for individual values with a moving range.

The process was operated twice with 45 data obtained. With the data arranged in time order, the average moving range method was used to estimate the process’s standard deviation. The following inputs were known or calculated:

Requirement of the process (known):

• Upper specification limit (USL) = 56 and lower specification limit (LSL) = 44

• Process target value: 50, the midpoint of the specifications (The target value is important but is not required to compute C_{p} and C_{pk.})

Statistics from the 45 data (calculated):

• Average: 50.39

• Standard deviation, SD_{within}: 1.44 (average moving range of 1.62 ÷ d_{2} of 1.128)

C_{p} and C_{pk} were calculated as shown below. These values would likely be interpreted as evidence of success in a study of capability if two production runs were considered sufficient.

A one-sample t-test of p-value of 0.775 finds no evidence of this process operating off-target. (This procedure compares the average of 50.39 with the target of 50 and uses the variation in the data.) Hence, C_{p} and C_{pk} can be interpreted as two estimates of the same quantity, giving a best estimate of capability of around 1.3 to 1.4. The conclusion:

• Capable process

• Centered and on-target process

Under the commonly used assumption of normality, statistical software can be used to create a representation of the above as shown in figure 1, for which Minitab software was used. To generate a normal distribution—the red curve—we need only estimate its mean and standard deviation parameters, which are 50.39 and 1.44, respectively.

**Figure 1:**_{within}here

Figure 1 provides a good picture to show that, if the third operation of this process were comparable to the first two production runs, only on-target, conforming product would be the expected result for this characteristic under study. More on example one later.

As might happen, let us assume that you’ve got some process data, which due to a few urgent and unexpected jobs, have sat unopened in your inbox for a couple of weeks. These data, 204 observations in total, are arranged into 51 subgroups of size four and provide the following statistics:

• Average: 4498.18

• Standard deviation, SD_{within}: 319.88 (average range of 658.63 ÷ d_{2} of 2.059)

Upper and lower specification limits in example two are USL = 5,500 and LSL = 3,500, giving the capability statistics below.

Arguing that all is in order wouldn’t be too easy if the expectation is C_{p} and C_{pk} ≥ 1.33. The C_{p} and C_{pk} statistics cause you concern, and the delay in having done this job only compounds this concern. As with figure 1, the output of figure 2 could be generated under the same assumption of normality.

The normal curve shown by the software extends beyond the specifications, and the fraction nonconforming is estimated as 0.18 percent. Given the tardiness in your response, should this be communicated as a process in need of more attention and improvement, or is it better to keep a low profile?

**Figure 2:**here

Comparing the prediction of figure 1 with the actual observed fraction nonconforming, we have:

• Predicted: 0.005 percent (from the probability model)

• Observed: 100 percent (all 45 values are out of specification)

This is a worst-case example of a penalty for being wrong. Everything is thought to be good, where in fact, it couldn’t be worse. Just looking at the individual data values would have uncovered this problem of woeful process performance. If, however, your C_{p} and C_{pk} values are directly uploaded onto a dashboard, you might be led terribly astray.

The XmR chart for these data is shown in figure 3. Table 1 at the end of this article shows the 45 individual data values and the 44 moving range values.

**Figure 3:**here

Every individual data value falls the wrong side of the natural process limits in figure 3’s X chart. Conversely, just one moving range value falls the wrong side of the upper range limit: of 44 moving range values—for 45 total data—43 of these are small, and one is massive in comparison due to the upward shift between production runs of around 18 units. This massive moving range value does inflate the average moving range, but not sufficiently for the average moving range statistic that is behind SD_{within} to reveal a problem when calculating C_{p} and C_{pk}.

The *good* C_{p} and C_{pk} values were therefore totally oblivious to the fact that:

• Production run one gave nothing but nonconforming output below the lower specification limit

• Production run two gave nothing but nonconforming output above the upper specification limit

Hence, if you have a habit of jumping straight to statistics, you might not know until it’s too late that your *good* capability statistics are associated with the *worst* possible penalty.

Figure 4 shows an average and range chart because the 204 observations were arranged into 51 subgroups of size four. Only detection rule one, a point beyond the 3-sigma limits, is applied in the search for assignable cause variation.

**Figure 4:**here

The unpredictability in this process is evident at first glance: 10 of the 51 subgroup averages fall the wrong side of the limits for averages. If you’d kept quiet based on the estimated fraction nonconforming of 0.18 percent from the assumption of normality (see figure 2), you might now be regretting that. With 8 of 204 observations out of specification, the observed fraction nonconforming equals 3.92 percent, about 22 times higher than the expectation based on the probability model. How would this outcome be received by those not yet convinced of the value of statistics in industry?

However, keeping a low profile in this case would have almost certainly gone without penalty because these data were collected *before* improvement to the process. A second average and range chart is shown in figure 5, which shows the impact of the improvements on the quality of process output.

**Figure 5:***before**after*here

Figure 5 clearly shows the after-improvement data to be representative of a different, better, and more consistent process. Knowing this, how could the before-improvement data be suitable to assess the current, or actual, capability of this process?

Using after-improvement data to assess *current* process capability results in figure 6’s output, which this time comes with the blessing of a predictable process behind it (see figure 5).

**Figure 6:** afterhere

None of the after-improvement 64 data values are out of specification; hence, the observed PPM nonconforming in figure 6 is zero. Moreover, with C_{p} and C_{pk} statistics of 1.87 and 1.71, respectively, the estimation of nonconforming output in future operation is essentially zero so long as the process remains effectively unchanged.

If the process were to change, the statistics from these 64 data would no longer describe the process after the change. Two types of change can occur, whether temporary or permanent:

• Desired change: Any fraction nonconforming estimates would have to come from new data representing the process *after* the change (given a state of predictability)

• Undesired change: The process is telling you it can change without warning, so predicting what it will do next is a tough sell. If you’ve learned of the process change through a control chart, investigate the cause of the change, and take action to remove its effect.

Given the context of example two:

• It’s a mistake to use capability statistics to predict what a process will do when the process is actually unpredictable.

• It’s also a mistake to compute capability statistics without knowing if the data you’re using are the most recent data on the process.

• Both of these mistakes expose you to an unnecessary risk of a penalty (see figure 7).

But if things panned out as per example two, you’d have hopefully learned what to do better next time. However, no one but you would have been the wiser... probably.

To avoid being wrong with capability indexes like C_{p} and C_{pk}, you need the following:

1. Well-defined specifications for the product or process characteristic under study

2. Characterization of process behavior as predictable

3. Data that represent the *current* process

4. No known plan to make a change to the *current* process in the near future

Can software help to address summary points 3 and 4?

Hence, while example one represents the maximum possible penalty for being wrong, example two shows that there’s also a chance of getting away with the mistake, as shown in figure 7. A key point is that an incorrect use of C_{p} or C_{pk} means you’ll find yourself somewhere on the penalty axis shown in figure 7.

If the aim is to wipe out a *wrong* use of process capability, consider that no capability index can be safely interpreted without a graphical plot of the data. Safeguarding these graphical plots are the statistical process control principles of rational subgrouping and rational sampling. The most common approach to plotting the data is:

• First characterize a process as predictable or unpredictable through the use of a process behavior chart.

• Then assess the capability of a predictable process using a histogram of the individual values on which the specifications are included, and possibly include the process target value and the natural process limits.

In conclusion, dealing with process capability statistics can be like having a conversation with a liar: You know what you’ve been told, but can you believe it? The calculated statistics can make a fool of us if we fail to look at the actual data skeptically. The skeptical approach is to use graphical methods like control charts and histograms. Capability statistics can only complement these graphs, not replace them.

The past performance and hypothetical capability of an unpredictable process can still be assessed using the same graphical approach described above. Hypothetical capability refers to an estimate of the capability to expect *if*, and only *if*, the process is brought into a predictable state by taking successful action on the assignable causes behind the unpredictability. As shown in figure 5, the capability attained after bringing the process into a predictable state may be better than the hypothetical capability estimated from an unpredictable process. In figure 5 the after-improvement limits are much narrower than those before improvement.

For those wondering, example one’s data were made up (see table 1 below for the data). Because SD_{within} is an average dispersion statistic—here based on the average of 44 moving range values—the extent to which the process shift of around +18 units inflates SD_{within} is much less than the inflation seen in the global standard deviation statistic (StDev) values 1.44 and 9.15, respectively.

**Table 1:**

Moreover, the p-value of 0.775 from the one-sample t-test in example one was nothing but misleading, even though it was a correctly computed statistic. The data had an average of close to 50, but the process operated far away from this level.

The data behind example two are data on the electrical resistance of insulation in megaohms from Walter A. Shewhart’s book published in 1931, *Economic Control of Quality Of Manufactured Product* (Martino Fine Books, rev. ed. 2015). Shewhart used the 204 data *before* improvement to show what can be achieved if the causes behind detected process changes, or assignable causes, are identified through investigation, and their effect is then removed from the process through action on these causes. See the reduction in width of the limits in figure 5.

In both examples, running a test of non-normality should have put the brakes on using the normal probability model in figures 1 and 2 because in both cases the p-value was < 0.005. How many times do process data have either a bell-shaped-looking histogram or give a p-value ≥ 0.05, yet be anything but consistent with a stable, predictable process?

## Comments

## Capability Indicies

The use of tools like a one sample t test is impressive but the whole debacle would have been revealed immediately if the individuals chart had been the FIRST thing done