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Using the Baldrige Excellence Framework to Improve Organizational Resilience and Sustainability

A follow-up conversation with organizational leaders  

Meridith Wentz
Kevin Wilkinson
Gary Zack
Thu, 09/22/2022 - 12:02
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The purpose of this article is to highlight actions that organizational leaders can implement to help improve organizational resilience and sustainability. Building on the case study, “Using the Baldrige Framework to Improve Organizational Resilience and Sustainability” by Garfield et al (2022), we interviewed leaders from national Baldrige Award recipients and top-tier alliance program recipients to learn how their organizations used the Baldrige Excellence Framework to promote resilience and sustainability.

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