Business owners and employees alike have long debated over how best to achieve quality standards and what those standards ought to be. However, as much as linear thinking may help when measuring degrees of improvement, increases in profit, or low turnover rates, it can’t tell you that your company may need slightly different quality requirements than another—or why. That can only come from individualized, often-surveyed human analysis. And in an age where self-appointed doomsday prophets assert that AI will soon take over people’s livelihoods, the need for actual human analysis is a good thing!

As workplaces shift to offer more perks in the form of “company culture,” it can be easy to dismiss words like “values” and “mission statement” as irrelevant to a generation that touts company lunches, casual Fridays, and vending machines for the intended audience. But that’s not the case. In fact, company values like integrity, providing quality services or a quality product, and making sure a job gets done are all intrinsically tied to quality.

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