Featured Product
This Week in Quality Digest Live
Management Features
Manfred Kets de Vries
Leaders always need to keep hubris in check
Steven Brand
... and how Manufacturing Day helps with recruitment
Ryan E. Day
FARO inspection products help ICP lead the way in product development and quick-turn manufacturing
Knowledge at Wharton
Companies can benefit themselves if they bring out the altruistic side of their consumers
Annette Franz
You can’t transform what you don’t understand

More Features

Management News
Provides eight operating modes and five alarms
April 25, 2019 workshop focused on hoshin kanri and critical leadership skills related to strategy deployment and A3 thinking
Process concerns technology feasibility, commercial potential, and transition to marketplace
Identifying the 252 needs for workforce development to meet our future is a complex, wicked, and urgent problem
How established companies turn the tables on digital disruptors
Streamlines shop floor processes, manages nonconformance life cycle, supports enterprisewide continuous improvement
Building organizational capability and capacity to create outcomes that matter most
Creates adaptive system for managing product development and post-market quality for devices with software elements
Amendments to the California Consumer Privacy Act go into effect no later than July 2020

More News

Manfred Kets de Vries

Management

The Cure for the Loneliness of Command

CEOs are quickly derailed without a sense of community

Published: Wednesday, April 24, 2019 - 12:01

Recently, I was listening to the CFO of a large industrial firm who complained nonstop about her CEO. At the start of his tenure, the CEO regularly interacted with his top team but now seemed to spend most of his time brooding in his office. In meetings, he would often lose focus, have fits of anger, and harass people.

The CEO’s mercurial style was affecting morale and, increasingly, sales. Some subordinates wondered whether their CEO was falling apart in front of their eyes.

The phrase “It’s lonely at the top” is a cliché, but for many top executives, it’s also a harsh reality. A CEO’s responsibilities tend to come with sleepless nights and constant worry about having made the right decisions. The psychological pressure can inflict an emotional strain that most employees will never experience. Outwardly, this may present as aloofness, which in turn makes it even harder for a CEO to remain effective.

In the absence of a support system, burnout becomes a real threat. Men in particular tend to let their personal relationships with friends and family take a back seat to their professional ambitions. They may find themselves with nobody to rely on during difficult times and then turn to extramarital affairs or alcohol and drugs.

Despite how dangerous the loneliness of command can be, it’s a problem that is rarely addressed upfront. Instead, many C-suite executives make every effort to keep up a hero façade that just compounds the pressure.

The psychodynamic forces at play

Hierarchy creates a power distance. The weight of responsibility for others makes it harder to speak to anyone with vulnerability and true honesty. This unease goes both ways: Even if CEOs try to minimize the distance, their subordinates will always be cognizant of their boss’s ability to make decisions that can dramatically affect their careers. CEOs must be close enough to relate to their subordinates, but also distanced enough to motivate them. It’s a delicate dance, and accusations of favoritism—or aloofness—are never far away.

Given the complex psychological forces at play, executives would be wise to pay attention to the following risks when assuming an upper management position.

Becoming the target of hostile and envious feelings
C-suite executives possess many privileges that others long to possess. Although we may not like to admit it, envy is ingrained in the human psyche. In fact, envy has shaped our evolution as a species by setting the foundation for our competitive edge. It motivates us to strive to attain what another possesses.

Unfortunately, envious people often become resentful. To manage these hostile feelings, C-suite executives may try to downplay their own capabilities, sometimes to the extent of becoming paralyzed and unable to make decisions. The unconscious fear of standing out and being rejected, criticized, or ostracized contributes to their sense of isolation.

Living in an echo chamber
CEOs are often given limited and filtered information about their operations, employees, and customers. Those in charge must realize that their subordinates tend to agree with them. No matter how approachable a CEO is, executives may fear saying the wrong thing and suffering consequences.

Many subordinates will never challenge their bosses’ thinking, preferring instead to tell them what they like to hear. It’s been said many times: If you are a leader, there is a good chance that you are surrounded by liars. As a result, many CEOs find themselves increasingly isolated from reality.

Becoming paranoid
When surrounded by liars, it can become difficult to know whom to trust. No wonder that paranoia sometimes raises its ugly head. CEOs face many threats, both obvious and hidden.

For many C-suite executives, being always on guard is a rational response to a world in which they are encircled by enemies. Vigilance is simply an extension of their drive to survive. The problem is when suspicion that is healthy (i.e., moderated by a sense of reality) turns into full-fledged paranoia. Loneliness increases that risk.

What’s a CEO to do?

With all these pressures, what can C-suite executives do to cope with loneliness? How can they best manage the negative feelings others will often project onto them? My recommendations fall under three pillars:

Be aware and mentally prepared
Landing at the top of the leadership pyramid doesn’t mean one suddenly has all the answers. Even the most talented leaders have blind spots. Many prospective CEOs who did quite well as a No. 2 underestimate the emotional strain that goes with the top job. 

As a first step, all new CEOs should ideally receive mentoring by people who have been in that situation. They should realize that acting like the Lone Ranger can be detrimental to their health. They owe it to themselves—and to their organization—to prepare for the high psychological cost of success and power.

Build an external network of support
Some top executives are fortunate to have a significant other who can take on the role of confidante. But many fear burning out a relationship with constant talk about their professional concerns. In addition, their loved ones may not relate or may already have enough on their plates. Whatever the situation, all CEOs must develop a support network that can relate to their challenges and offer advice in a sympathetic, confidential way.

One way is to meet more peers. For example, for many participants the annual CEO seminar that I run at INSEAD is the first opportunity they have to deal with the loneliness of leadership. They soon make friends with whom they can share their concerns—people outside their chain of command.

Alternatively, consultants or coaches can provide a safe space in which CEOs can discuss their challenges. An external view allows them to give frank feedback. Furthermore, C-suite executives can benefit from various 360-degree leadership assessment tools.

A no-brainer solution would be to make nonwork-related friends. If life consists of only work and no play, executives are at risk of losing their sense of balance. Not only does a work-only ethic come with the possibility of becoming a bore, it also invites the danger of burnout.

Express gratitude
Another way of slowing down the process of isolation is by expressing gratitude to the people around us. It is a powerful tool to increase well-being in all sorts of settings. Gratitude boosts the release of oxytocin, a hormone that fosters prosocial behaviors such as trust, generosity, and affection.

A grateful attitude helps us feel positive emotions, relish good experiences, improve our health, and deal with adversity. Used authentically, it can be a transformative organizational practice. Generous leaders naturally encourage a sense of belonging in those around them.

By acknowledging and celebrating how every role contributes to a company’s purpose, C-suite executives can help prevent their subordinates from feeling left out. It also creates a culture where it is more likely that employees will have the courage to disagree with their bosses when appropriate.

Life is too hard to be alone, and sometimes life is too good to be alone. Not only is loneliness our biggest fear, it is also our ultimate poverty. Loneliness is also a warning sign that something needs to change. C-suite executives should pay heed and realize that the antidote to loneliness is community.

First published March 14, 2019, on the INSEAD Knowledge blog.

Discuss

About The Author

Manfred Kets de Vries’s picture

Manfred Kets de Vries

Manfred Kets de Vries is a clinical professor of leadership and organizational change; an author, co-author, and editor of 35 books; and a consultant and educator on organizational design/transformation and strategic human resource in more than 40 countries. A recipient of The Lifetime Achievement Award from The Leadership Legacy Project of the International Leadership Association, Kets de Vries is viewed as one of the world’s six founding professionals in the development of leadership as a field and discipline. Kets de Vries founded INSEAD’s Global Leadership Center, and is founder and program director of INSEAD’s Challenge of Leadership Program.