Featured Product
This Week in Quality Digest Live
Lean Features
Ryan E. Day
From shop floor to C-suite, data are most valuable when they address the job-related issues of users
Tom Taormina
Champion business success and avoid risk
Michael Popenas
Enables companies to develop, design, test, and release products and services more quickly than other waterfall methods
Sridhar Kota
Here’s how to fix them
LauraLee Rose
Improving your job instruction prowess can reduce training time by 25 percent, increase production, and reduce scrap

More Features

Lean News
This book is a tool for improvement and benchmarking
Real-time data collection and custom solutions for any size shop, machine type, or brand
Collect measurements, visual defect information, simple Go/No-Go situations from any online device
What continual improvement, change, and innovation are, and how they apply to performance improvement
Incorporates additional functionality and continuing improvements to the product’s existing rich features
Good quality is adding an average of 11 percent to organizations’ revenue growth
You can do it, and we can help
Floor symbols and decals create a SMART floor environment, adding visual organization to any environment
Making lean Six Sigma easier and adaptable to current workplaces

More News

Kevin Meyer

Lean

Thinking About Thinking

How are we affected by our bias, framework, and viewpoint?

Published: Wednesday, August 15, 2018 - 12:01

For the past several years, I’ve been fascinated by how we think—and how that affects us, our leadership, and the organizations we’re a part of. A couple years ago I wrote about the beginner’s mind and the various forms of bias, particularly confirmation bias. During the past couple months, I’ve read three books that have expanded my view of how the world around us can influence how we think, and they have made me wonder about the impact on observation, discovery, and problem solving.

First off was Hans Rosling’s book, Factfulness: Ten Reasons We’re Wrong About the World—and Why Things Are Better Than You Think (Flatiron Books, 2018).

Why do our perceptions seem to err to the negative when it comes to facts and opinions about the world? During the last 50 years the percentage of people living in poverty has fallen from 50 percent to less than 9 percent; 90 percent of girls (and 92 percent of boys) worldwide attend primary school; and violent crime has fallen significantly everywhere—yes, including in the United States. There are similar stories for the vaccination rate, deaths from disease, and deaths from war. Not every statistic, of course, but many of the ones we often read about.

After millions of years of evolution, our brains are wired to look for the dramatic and to pay attention to the negative because that often signals potential danger. In addition, we also retain a frame of reference partially governed by facts fed to us during our early education—which for some of us can be 40 or 50 years ago.

Perhaps most important, it is difficult for us to recognize the compounding effect of slow but continuous improvement. It’s not “dramatic,” and there is also little incentive for journalists to report on it, so we simply may not hear about it.

Next up was But What If We’re Wrong? by Chuck Klosterman (Penguin Books, 2017). Yes, the cover is really upside down. 

Klosterman’s books are always a bit of a crazy treat as he likes to dive into unusual subject areas, but they are enjoyable and thought-provoking. In this book he tries to “take a look at this present as if it were the past.” In effect, many years from now, what will people think of us?

He dives into a variety of topics, such as music, literature, the plight of the Native Americans, architecture, and physics. Klosterman interviews a variety of people, often on two sides of a perspective on a single topic, for example, Neil deGrasse Tyson and Brian Green on whether we believe our understanding of current physics will remain solid into the future.

Aristotle created an understanding of gravity that was accepted for almost two thousand years until it was upended by Newton, whose version was significantly tweaked by Einstein relatively recently. Tyson argues that, thanks to the rigor of math-based experimental physics during the past century, current theories will stand the test of time. Green believes we have only scratched the surface, and our current understanding will appear analogous to old theories we’ve discarded and sometimes even ridicule. How quantum physics is beginning to link the physical world with consciousness and the incredible unknowns of a potential multiverse makes me lean toward Green’s position.

Finally, Walter Isaacson’s Leonardo Da Vinci (Simon & Schuster, 2017) is easily the most intriguing and well-written biography I’ve ever read—on anyone. At more than 600 pages it is daunting, but after you start, it’s hard to put down. Like a typical biography, I learned about his stupendous intellect—such that he had inferred the first and third laws of motion 200 years before Newton, and figured out how the heart’s aortic valve worked more than 400 years before medical science did.

But where Isaacson really shines is his description of Da Vinci as a human and his creative process. He had no ego, loved knowledge for the sake of knowledge, didn’t compete with other intellectuals, and didn’t care what other people thought of him. Unlike another genius of his era, Michelangelo, he was comfortable about being openly gay, and society and the Church accepted and even embraced that.

Like many geniuses he was a perfectionist, but unlike most he was also an admitted procrastinator. This led to many failures, and he learned to embrace it. He knew when to stop and simply abandon a creative direction—whether it was art, a machine, or an anatomical investigation. He would then take a step back, reflect on what was learned, and often try a radically different approach instead of just an incremental adjustment. He was conscious that what he was observing might not be the whole story—or even accurate—and believed a small change could be just a waste of time.

The three books impact completely different angles of thinking, but have made me ask more—and deeper—questions about thinking and observation.

When we’re enlightened enough to leave the conference room and visit the gemba to “observe reality,” are we really seeing it? In addition to the usual biases, are we able to recognize small, ongoing activities that may compound to have a major impact in the future? Is the inner Neanderthal in us skewing the impact of the negative over the positive?

Much has been written lately about Elon Musk and Tesla building Model 3 in a tent, with lots of inventory, fixing problems after the cars are built (like GM did decades ago), “nano management,” and pounding on people. Seems like a trajectory to catastrophe, and I count myself in the camp of those who don’t want it to happen but believe it probably will. But if we take Klosterman’s “look back from the future” perspective, what if these difficulties are the birth throes of something new and improved—perhaps even over lean and the Toyota Production System? Highly unlikely in my opinion, but I should be open to the possibility. Can we discard the perspective of lean purism (or is it puritanism?) and our own experiences with manufacturing and objectively consider it?

Failure is something we all deal with, in different ways. Kata teaches us to try planned experiment after planned experiment, learning from the results of each, and making small, incremental changes to iterate to a desired future state. But what if, in some cases, a better approach was to just say, “Screw it!” (OK, in a more reflective manner and creating some learning) and point the arrow at a radically different place? It’s not “scientific” (or maybe there could be some plan-do-check-act around that new radical direction?), but maybe it would save another year of iterating down a path that may not bear fruit?

The important point is to question what we are observing, thinking, and intuiting. How are we affected by bias, by our framework and viewpoint, and by not fully understanding that context? If we took a “look back from tomorrow” perspective, how would our thoughts change?

First published July 12, 2018, on Kevin Meyer’s website.

Discuss

About The Author

Kevin Meyer’s picture

Kevin Meyer

Kevin Meyer has more than 25 years of executive leadership experience, primarily in the medical device industry, and has been active in lean manufacturing for more than 20 years serving as director and manager in operations and advanced engineering, and as CEO of a medical device manufacturing company. He consults and speaks at lean events; operates the online knowledgebase, Lean CEO, and the lean training portal, Lean Presentations; and is a partner in GembaAcademy.com, which provides lean training to more than 5,000 companies. Meyer is co-author of Evolving Excellence–Thoughts on Lean Enterprise Leadership (iUniverse Inc., 2007) and writes weekly on a blog of the same name.