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Pennsylvania Manufacturing Extension Partnership


A QMS Gap Analysis Pays Off

Metal fabricator’s future shines brightly with updated quality management system

Published: Wednesday, March 2, 2022 - 13:01

Founded in Carbondale, Pennsylvania, in 1876, Hendrick Manufacturing provides custom metal solutions to a wide range of industries. As a family-owned and operated business, Hendrick has come a long way from its origin as the first commercial manufacturer of perforated metal screens.

During the past 140 years, the company’s perforated-metals market has expanded to myriad industries that benefit from its products’ filtration/separation properties. Hendrick has also broadened its reach into the architectural market, which recognizes the utility as well as the innate aesthetic beauty of its metals.

In addition to its headquarters in Carbondale, Hendrick opened a second location in Owensboro, Kentucky, in 1974. This subsidiary, named Hendrick Screen Co., has grown to become one of the most recognized global manufacturers of quality wedge-wire and profile-bar screens. Today, its customer number is in the thousands and includes many Fortune 500 companies, with products being delivered to more than 35 countries around the world.

Hendrick Manufacturing, an ISO 9001:2008 certified company, desired an external resource to assist in upgrading its quality management system (QMS) for certification to ISO 9001:2015 to ensure its quality processes and protocols met client requirements. If they didn’t upgrade the QMS, Hendrick was at risk of losing many of its most lucrative accounts.

Once retained by Hendrick Manufacturing for this engagement, Northeastern Pennsylvania Industrial Resource Center (NEPIRC), part of the Pennsylvania MEP and the MEP National Network, provided a two-day gap analysis of Hendrick’s existing ISO 9001:2008 QMS to ISO 9001:2015 at its headquarters in Carbondale.

In addition to the gap analysis, NEPIRC provided a one-day ISO 9001:2015 transition training to several of Hendrick’s employees. The training addressed topics like setting the foundation of quality management procedures, establishing a vision, mission, and objectives for the QMS, and implications of the Annex SL format. The training also explained changes in wording, new requirements, concepts of the organization and its context, needs and expectations of interested parties, risk-based thinking requirements, and new top management requirements.

Lastly, NEPIRC provided an eight-day documentation revision and consultation for specific issues during the implementation of Hendrick’s ISO 9001:2015 QMS. NEPIRC made modifications to existing ISO documentation and then met with Hendrick personnel to review the changes to ensure a full understanding of the changes.

• $250,000 in increased or retained sales
• Five created or retained jobs
• $20,000 in cost savings

Could your company benefit from assistance with certifications? Connect with your local MEP center for more information.

First published Feb. 4, 2022, on NIST's Manufacturing Innovation Blog.


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Pennsylvania Manufacturing Extension Partnership

Pennysylvania Manufacturing Extension Partnership (PA MEP) is the “go-to” resource for Pennsylvania’s manufacturers, ensuring that PA manufacturing is resilient and leads the nation in advanced manufacturing innovations.