Featured Video
This Week in Quality Digest Live
Innovation Features
Dirk Dusharme @ Quality Digest
Keeping bad bots out and good data to ourselves
Jeffrey Phillips
An appropriate amount of good failure (early) can eliminate bad failure (late)
Knowledge at Wharton
A ‘different type of chassis’ for improving healthcare delivery
Dirk Dusharme @ Quality Digest
Really. We don’t.
Frank Defesche
We all need the skills to adopt manufacturing technology suited for today’s realities

More Features

Innovation News
IoT solution includes advanced lab testing and real-world crowd testing
New system patches security holes left open by web browsers’ private-browsing functions
125 strategies to achieve maximum confidence, clarity, certainty, and creativity
MIT awards more than $1 million to organizations creating greater economic opportunity for workers
Berkeley Lab and Magic Leap Inc. scientists create widely controllable ultra thin optical components
$79 device delivers dedicated neural network processing to a range of host devices
Drip irrigation targets the plant and not the soil
New approach uses light instead of electricity
If you want to understand a system, try and change it

More News

Mike Richman

Innovation

Inside Quality Digest Live for July 14, 2017

Accounting for risk; taking advantage of opportunities

Published: Monday, July 17, 2017 - 12:00

The July 17, 2017, episode of QDL focused on some of the nitty-gritty of quality improvement, from the value of personal certifications to the opportunities of disruptive innovation, and to the fundamentals of risk management to the challenges of customer service. In case you missed it, here’s a closer look at last week’s show:

“2017 NIST-MEP Credential Survey”

The National Institutes of Standards and Technology (NIST) and the Manufacturing Extension Partnership (MEP) are teaming up to offer this survey of industry.

“Reinvention in the Age of Disruption”

Reinvention: Accelerating Results in the Age of Disruption, a book by Shane Cragun and Kate Sweetman, details how innovation can help organizations dominate their sectors. Ryan Day’s article explains how it’s done.

Interview: Pamela Bethune

Bethune is the automotive competency manager for DEKRA, and in this interview Dirk chats with her about the fundamentals of risk management. Click here to register for the webinar, “Fundamentals of Risk Management,” being presented by Bethune on July 27, 2017, at 2 p.m. Eastern/11 a.m. Pacific.

“Upgrade After-Sales Service Technology, Watch Customer Satisfaction Soar”

What’s the secret to loyal customers and corresponding sales growth for manufacturers? Great post-sales service. And what’s the key to great post-sales service? Technological competency.

Off script with Mike and Dirk.

Catch us again for another big episode of Quality Digest Live this coming Friday, July 21, 2017. You can watch us either on our home page or our dedicated player page. See you there!

Discuss

About The Author

Mike Richman’s picture

Mike Richman

Mike Richman is Quality Digest’s publisher.