The July 17, 2017, episode of QDL focused on some of the nitty-gritty of quality improvement, from the value of personal certifications to the opportunities of disruptive innovation, and to the fundamentals of risk management to the challenges of customer service. In case you missed it, here’s a closer look at last week’s show:

“2017 NIST-MEP Credential Survey”

The National Institutes of Standards and Technology (NIST) and the Manufacturing Extension Partnership (MEP) are teaming up to offer this survey of industry.

“Reinvention in the Age of Disruption”

Reinvention: Accelerating Results in the Age of Disruption, a book by Shane Cragun and Kate Sweetman, details how innovation can help organizations dominate their sectors. Ryan Day’s article explains how it’s done.

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