{domain:"www.qualitydigest.com",server:"169.47.211.87"} Skip to main content

User account menu
Main navigation
  • Topics
    • Customer Care
    • FDA Compliance
    • Healthcare
    • Innovation
    • Lean
    • Management
    • Metrology
    • Operations
    • Risk Management
    • Six Sigma
    • Standards
    • Statistics
    • Supply Chain
    • Sustainability
    • Training
  • Videos/Webinars
    • All videos
    • Product Demos
    • Webinars
  • Advertise
    • Advertise
    • Submit B2B Press Release
    • Write for us
  • Metrology Hub
  • Training
  • Subscribe
  • Log in
Mobile Menu
  • Home
  • Topics
    • 3D Metrology-CMSC
    • Customer Care
    • FDA Compliance
    • Healthcare
    • Innovation
    • Lean
    • Management
    • Metrology
    • Operations
    • Risk Management
    • Six Sigma
    • Standards
    • Statistics
    • Supply Chain
    • Sustainability
    • Training
  • Login / Subscribe
  • More...
    • All Features
    • All News
    • All Videos
    • Contact
    • Training

AHCA Examines Accuracy of CMS Five-Star Nursing Home Rating System

Incorporating resident and family satisfaction scores into survey results is a logical necessity.

Thu, 07/30/2009 - 16:04
  • Comment
  • RSS

Social Sharing block

  • Print
Body

(American Health Care Association: Washington) -- Following the release of a new national report from research firm Holleran Consulting that found little or no connection between a nursing home’s rating under the Centers for Medicare & Medicaid Services' (CMS) controversial Five-Star Quality Rating System and resident and family satisfaction, the American Health Care Association (AHCA) recently said that resident and family satisfaction surveys should be factored into the Five-Star ratings criteria.

CMS created the Five-Star Quality Rating System to help consumers, their families, and caregivers compare nursing homes more easily and to help identify areas about which they might want to ask questions.

“The significant Holleran findings are just one more example whereby the methodology and accuracy of the existing Five-Star Rating System has been legitimately called into question, and it is reasonable to expect CMS to reevaluate its scoring and ratings criteria,” says Bruce Yarwood, president and CEO of AHCA. “We intend to continue working with CMS to perfect the Five-Star System, and we are pleased that our concerns are being corroborated independently.”

The Holleran analysis of satisfaction data from more than 12,000 residents and family members found little to no association with CMS' one (“much below average”)  through five (“much above average”) ratings.

 …

Want to continue?
Log in or create a FREE account.
Enter your username or email address
Enter the password that accompanies your username.
By logging in you agree to receive communication from Quality Digest. Privacy Policy.
Create a FREE account
Forgot My Password

Add new comment

Image CAPTCHA
Enter the characters shown in the image.
Please login to comment.
      

© 2025 Quality Digest. Copyright on content held by Quality Digest or by individual authors. Contact Quality Digest for reprint information.
“Quality Digest" is a trademark owned by Quality Circle Institute Inc.

footer
  • Home
  • Print QD: 1995-2008
  • Print QD: 2008-2009
  • Videos
  • Privacy Policy
  • Write for us
footer second menu
  • Subscribe to Quality Digest
  • About Us
  • Contact Us