Company News: TrackWise Software Chosen to Optimize Customer Complaint Handling

Ascent Healthcare Solutions Inc. wants to ensure effective management of customer complaints and CAPA.

Published: Wednesday, September 30, 2009 - 13:17

(Sparta Systems: Holmdel, NJ) -- Sparta Systems Inc., the maker of TrackWise software and the market leader in enterprise quality and compliance solutions, announces that Ascent Healthcare Solutions Inc., a Phoenix-based leader in delivering health care resource sustainability, has selected its TrackWise Enterprise Quality Management System (EQMS) to streamline organizational quality practices and improve compliance with industry regulations. Ascent will deploy TrackWise software specifically to manage key quality processes, including customer complaints and corrective and preventive actions (CAPAs).

Previously, Ascent had relied on a paper-based model to track and report on all incoming customer complaints. Upon implementation of Sparta Systems’ TrackWise solution, Ascent expects timelier and more accurate reporting of complaints in compliance with industry standards, as well as greater control of other global manufacturing processes. Once deployed, the company plans to extend its use of TrackWise software to manage additional aspects of the quality operation, including training, audits, and document control.

“With Sparta Systems’ expertise in the medical device industry and fundamental understanding of quality practices and reporting requirements, Ascent was confident that it had a partner that would leverage industry best practices to boost compliance initiatives across our organization,” says Paul Rice, senior vice president for quality assurance and regulatory affairs at Ascent Healthcare Solutions. “In selecting the TrackWise Enterprise Quality Management System, we expect enhanced reporting capabilities, better management of our quality practices, and a quick return on our investment.”

Medical device manufacturers face stringent regulatory requirements that guide and affect every aspect of the development and production process, even extending to the customer complaints that are received after a product has been delivered to the market. With organizational resources already limited by economic and regulatory pressures, companies are urgently seeking ways to streamline processes and reduce costs while maintaining the highest possible quality standards for the products they manufacture.

“TrackWise software will provide Ascent Healthcare with greater visibility into quality practices, ultimately helping to improve quality and enable a more streamlined operation,” says Mike Jovanis, vice president of product management for Sparta Systems. “Organizations like Ascent Healthcare are realizing that TrackWise can help them more efficiently manage quality operations throughout the global supply chain, reducing the cost of compliance, and enabling them to focus on forward-looking product development and future growth.”

About The Author

Sparta Systems Inc.

Founded in 1994, Sparta Systems Inc. is the leading provider of enterprise quality management software. In addition to its U.S. operations, the company provides sales and services to Europe, Asia, and Australia through its subsidiary, Sparta Systems Europe Ltd.

Visit www.spartasystems.com.