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Pressure from Uber‘s board concerning the company’s toxic culture prompted CEO Travis Kalanick to step down. (Credit: Eric Risberg/AP)

Katina Sawyer
In times of organizational crisis, some companies are able to right the ship, while others sink under the pressure. Recently, Uber has been under fire for a bad corporate culture, which promoted...
    Every company is in business to take risks. Every action or failure to take action by that company naturally has some form of risk inherent in the process. To survive, a company needs to identify opportunities and take them when beneficial, but the amount of risk must be understood. Whether it...
    The July 17, 2017, episode of QDL focused on some of the nitty-gritty of quality improvement, from the value of personal certifications to the opportunities of disruptive innovation, and to the fundamentals of risk management to the challenges of customer service. In case you missed it, here’s a...
    Ergonomics In Manufacturing
    Operations and safety don’t always speak the same language, not because operations isn’t committed to keeping people safe at work or safety isn’t concerned with meeting operational goals, but rather because each area has its own methods, processes, and measures. This communication gap can...
    Industrial Internet of Things
    Recently a segment on my favorite morning news program stopped me in my tracks. The young and attractive hosts (why are they always so young and attractive?) were demonstrating new appliances, among them a smart refrigerator. The fridge was equipped with all kinds of high-tech features including...

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