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Team leaders often focus on product details. Founders obsess over fonts. Sales managers fixate on tough-to-wrangle customers and shop owners on the minutia of shelf displays. Yet, all too often,...
    In the foreword of Mark Graban’s book, Measures of Success: React Less, Lead Better, Improve More (Constancy Inc., 2018), renowned statistician, Donald J. Wheeler, writes about Graban: “He has created a guide for using and understanding the data that surround us every day. “These numbers are...
    ‘How is it that in the middle of a relatively small town of about 125,000 people in Minnesota, you’ve got the No. 1-rated healthcare system probably in the world?” The question was put to Jeffrey Bolton—the Mayo Clinic’s chief administrative officer—by Larry Jameson, executive vice president of...
    Do you know the one thing you can do to light the fire of motivation, energy, creativity, and self-propelled action in your employees? The discovery of gold in Northern California lit off a tidal wave of prospectors, who came by the thousands to find their share of wealth. A very small number...
    In February 1990, W. Edwards Deming traveled to Western Connecticut State University (WCSU) in Danbury, Connecticut, to deliver three lectures: an afternoon session with students, immediately followed by one with faculty and staff of the business school, followed by an evening lecture open to the...

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