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Ryan E. Day
If you have worked in the quality field for anytime at all, you have probably heard of the Malcolm Baldrige National Quality Award—it’s the highest level of national recognition for performance...
    In the wake of the Lion Air and Ethiopian Airlines crashes of Boeing 737 Max planes, people are thinking about how much of their air travel is handled by software and automated systems—as opposed to the friendly pilots sitting in the cockpit. Older commercial airliners, such as the Beechcraft 1900...
    Artificial intelligence (AI) is widely acknowledged as a crucial aspect of what is broadly referred to as Industry 4.0. Although no one knows yet how AI will be incorporated into the next phase of the Industrial Revolution, most agree that it will allow greater connectivity between people, machines...
    For me, the operational essence of the leader dilemma is this: How do I say “yes” to the few and “wait” to the many? How do I decide? The so-called “natural-born leader” is a mysterious (to some, controversial) concept: an individual for whom achievement, direction, and drive seem to come...
    Outsourcing is historically one of the most misunderstood concepts in quality management system (QMS) implementation and operation. Prior to ISO 9001:2015, the requirement for outsourced processes was limited to a few sentences in the standard’s clause 4.1. This article will present, through a case...

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