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Kevin Meyer
When legendary CEO Herb Kelleher of Southwest Airlines passed away Jan. 3, 2019, many articles memorialized him, including this one by Bill Taylor in the Harvard Business Review and this one by Mark...
    The TV show The Walking Dead, about survival in a post-apocalyptic zombie world, is one of the top-rated currently. I’ve written previously about the show, but today I want to briefly look at the complex adaptive systems (CAS) in the show’s plot structure. A CAS is an open, nonlinear system...
    The role of quality starts with product design and moves rapidly across the supply chain to the selling and buying experience, which includes the bidding process. When operating a formal continuous process improvement program, nearly all manufacturing engineers are tasked with some level of quality...
    December was a busy month for everyone at GBMP. In addition to all of the usual activities to close out the year, we were packing to relocate from Newton, Massachusetts, to our new office in Boston. We were also tossing a whole lot of stuff, something we’d previously neglected to do. As promoters...
    Why do we waste our time and effort completing checklist after checklist for tasks that we can complete even when half awake? Do we not have better things to do than complete checklists? Good question! And the answer is simple: If there is a checklist, it exists for a reason, and we need to follow...

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