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Russell Fedun
Cogeco’s technical distribution center in Burlington, Ontario, is one of Canada’s drop-off points for internet modem and cable device repair. In 2011, the company’s management carried out a kaizen...
    Business partnerships are nothing new. Partnerships that result in leaner manufacturing processes, more consistent quality, and lower manufacturing costs—that is worth talking about. With global competition so fierce, manufacturers must always be keen to spot areas of muda (waste). Even...
    Let’s take a second to emphasize who is important in the following quotes, all by W. Edwards Deming: “If you can’t describe what you are doing as a process, you don’t know what you are doing.” “A bad system will beat a good person every time.” “Drive fear from the workplace.” Well, by golly, it’...
    Many years ago, the Toyota Production System Support Center (TSSC) introduced a visual measurement device to my factory, referred to as a “production activity log” (PAL), also known to some as an hour-by-hour chart. Posted at the last operation of a particular process, the PAL provided an up-to-the...
    Three years ago I wrote an article titled “The Emperor’s New Huddle Boards,” in which I expressed concern about the trappings of improvement without actual improvement. Since then, my concern about the application of leader standard work and gemba walks has deepened as these potentially valuable...

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