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Jim Benson
We want to grow as professionals. We want our products to be better, our know-how to be deeper, our impact to be known and recognized. This is impossible without continuous improvement. I have met...
    In lean there is mura, the waste of unevenness. It’s probably the most important, but also most overlooked, in the waste theater. For knowledge work, unevenness primarily interrupts flow. It’s when you have work that you should do easily but you don’t. There is this mura lying around that makes...
    Seems everybody has a horror story about health insurance: Kafkaesque debates with robotic agents about what is and isn’t covered. Huge bills from a doctor you didn’t know was “out of network.” Reimbursements that take months to process. It’s no secret that healthcare in the United States is...
    During the last several decades, the ability to manufacture customized products for customers has become increasingly attractive to a growing number of companies. However, customization has led to manufacturers drowning in a sea of increasingly complex bills of material (BOM). Standard products...
    Digital transformation is the integration of technology into all areas of a business, which fundamentally changes how organizations operate and deliver value to their customers. But what does success look like in a digital transformation? Project is on time and budget? Stakeholders are engaged...

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