Quality Features

Anonymous's picture
Corporations throughout the world are losing billions in wasted quality-project spending, and this waste is carefully hidden from both management and investors. A new global research report...
Quality Digest's picture
Quality Digest
As China’s automotive suppliers rush to meet the demands of the world’s fastest-growing automotive market, an overcapacity problem already may be brewing, according to a new study written by...
Craig Cochran's picture
Craig Cochran
Internal auditing is one of the most routine improvement tools available to organizations. In fact, it’s so ordinary that auditors sometimes forget the underlying principles of auditing....
Ken Levine's picture
Ken Levine
Lean Six Sigma and other continuous improvement initiatives require effective teamwork, and effective teamwork requires good meetings. Ineffective meetings are the reason many organizations fail to...
Bill Kalmar's picture
Bill Kalmar
You see and hear them everyday--signs and commercials heralding “Customer service is No.1,” “We treat you like family,” or “The customer is always right.” The other day I came across a particularly...
Bill Kalmar's picture
Bill Kalmar
You see and hear them everyday--signs and commercials heralding “Customer service is No.1,” “We treat you like family,” or “The customer is always right.” The other day I came across a particularly...
Craig Cochran's picture
Craig Cochran
Customer focus doesn’t evolve on its own. It’s carefully cultivated over time through a variety of processes. At the forefront of this effort is leadership. The organization’s...
Russell T. Westcott's picture
Russell T. Westcott
Early on you recognized the economic effect of shipping defective products to customers and/or providing inferior services. You countered this deficiency with elaborate inspection proceduresIn more...
Anonymous's picture
"Es ris!" (“It’s snapped!”) This apocalyptic line from Richard Wagner’s Götterdämmerung (Twilight of the Gods) referred to the thread of fate or destiny...
Thomas R. Cutler's picture
Thomas R. Cutler
Many organizations are turning to outside operations-expense management companies due to the recognition of billing scrutiny as a key quality control and quality assurance issue. “When...
Cheryl Ajluni's picture
Cheryl Ajluni
In today’s fast-paced electronics industry, original equipment manufacturers (OEMs) design, manufacture and service a broad range of products that include fuel cells, pacemakers and wireless...
Thomas R. Cutler's picture
Thomas R. Cutler
In repetitive manufacturing, it’s possible to apply statistical process control (SPC) techniques to purchased components and manufacturing quality as well as scrap and yield. Statistical...
Paul McNamara's picture
Paul McNamara
Brutally competitive markets are driving companies to design, build and improve their products faster and at lower costs. Faced with this economic climate, companies are understandably intent on...
Joseph A. DeFeo's picture
Joseph A. DeFeo
Once the transformations described in the first of this two-part series have occurred, all organizations should follow a roadmap to achieve and sustain major, organizationwide and beneficial change...
Joseph A. DeFeo's picture
Joseph A. DeFeo
The challenges leaders face now are greater, increasingly complex and more difficult than ever before. Their response will decide the success or failure of their organizations in the future. The...
Craig Cochran's picture
Craig Cochran
Training is profoundly strategic. It’s a process aimed at improving the single most important resource in the organization: people. Nothing affects customer loyalty more than the behaviors and...
Anonymous's picture
Robert F. Hart, Ph.D., and Marilyn K. Hart, Ph.D.
A steel mill had a quality problem in the manufacture of cold-rolled steel for use in applications such as automobile hoods. Several hot-rolled coils were welded end-to-end to form a long continuous...
Barbara A. Cleary's picture
Barbara A. Cleary
Donald Trump’s dramatic, “You’re fired!” on the reality show “The Apprentice” is just entertainment to most people. To teams of summer interns at PQ Systems Inc....
Shellye Archambeau's picture
Shellye Archambeau
"Quality is never an accident, it is always the result of an intelligent effort"—John Ruskin (1819-1900) A manufacturing company had annual sales of $250 million. Its quality department calculated...
Robert Nix's picture
Robert Nix
My first experience with the word “culture” comes from my high school science class. We grew a living organism on a nutrient base, which the teacher called a culture. The girls in...