Content by Bill Hathaway

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Bill Hathaway
Within a process improvement or quality program, training activities are critical to building organizational capability and typically represent the highest expense category.  And yet the...
Bill Hathaway's picture
Bill Hathaway
While eating my lunch at the park last fall, I looked down at the wooden deck below me, and noticed that an ant had picked up a large crumb from my sandwich. The crumb was heavy, and the ant...