Content by Stewart Anderson

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Stewart Anderson
A recent news story here in Ontario detailed how health officials were reviewing the results of 3,500 CT scans and mammograms at two Toronto-area hospitals because of potential errors caused by a...
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Stewart Anderson
Every market has two sides, buyers and sellers. Markets are where the forces of supply and demand operate, and where buyers and sellers interact to trade goods and services, usually for money. If...
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Stewart Anderson
When Sean and Jayne Douglas started their winery, they knew that differentiating their product would be critical for success. The wine industry in Canada, as in most other countries, is populated by...
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Stewart Anderson
The production and provision of any product or service requires many activities to be performed. The pattern of activities that a firm adopts to create and deliver value to customers is commonly...
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Stewart Anderson
A new book on strategy recently crossed my desk, and I have to say it is an excellent read. It’s called Understanding Michael Porter, by Joan Magretta (Harvard Business Review Press, 2011). Porter’s...
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Stewart Anderson
Many companies begin their lean improvement journey by first implementing 5S, the Japanese methodology minimizing errors and mistake proofing: seiri (sort), seiton (set in order), seiso (shine),...
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Stewart Anderson
What is the economic rationale for pursuing lean production? Much of the lean literature is concerned with the nuts and bolts of lean, and the economics of lean are somewhat less publicized. This...
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Stewart Anderson
Few would argue with the proposition that a firm’s well-being depends upon its ability to innovate. Firms that lack the capacity to develop new and improved offerings which satisfy customer needs...
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Stewart Anderson
There has been a lot of press in recent years about the importance of the “learning organization.” While many authors have explored the idea of a learning organization from the perspective of how...
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Stewart Anderson
Not all customers are equally profitable. Different customers have different needs, and hence different costs to serve. The overall profitability of a business is a function of the profitability of...