Content by Anthony D. Burns

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Anthony D. Burns
Augmented reality (AR) means adding objects, animations, or information, that don’t really exist, to the real world. The idea is that the real world is augmented (or overlaid) with computer-generated...
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Anthony D. Burns
You’ve set aside Sunday afternoon to bake some cookies, but you discover you have run out of eggs. Your partner in marital bliss has gone out and taken the car. You call a couple of mates, and they...
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Anthony D. Burns
Not long ago, we had a client inquire about virtual reality (VR) and quality training. VR and its close relative, augmented reality (AR), are hot technologies right now, not just in entertainment,...
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Anthony D. Burns
The control chart is at the heart of the very definition of quality. It is central to building, maintaining, and predicting quality into the future. However, control charts today, more often than not...
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Anthony D. Burns
Quality is related to processes. A process is “a series of actions or steps taken in order to achieve a particular end.” It doesn’t matter whether the process is the handling of invoices, customers...
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Anthony D. Burns
I had humble, that is, poor, beginnings. I didn’t even know the taste of real ice cream until later in life. One of the first impacts I felt of the luxury that technology brings was the diode my...
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Anthony D. Burns
W. Edwards Deming spoke at length on the importance of psychology to quality. It’s important because psychology provides a theoretical framework for understanding the differences between people....
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Anthony D. Burns
In Part 1 of this article I discussed Six Sigma failures and the fundamental flaws in the term Six Sigma, as seen in figure 1 below, which highlights the flaws in the hundreds of Six Sigma web...
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Anthony D. Burns
Six Sigma captured the imagination of CEOs around the world. There have been many claims of its successes yet these have at least partially been attributed to the Hawthorne Effect, which implies...
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Anthony D. Burns
In 1633, opposition to the common viewpoint could mean death. This was the case with Galileo when he proposed that the Earth revolved around the sun. He was tried for heresy. Of course things are...