Content by Brian Hughes
Bringing RCA and HOP TogetherA unified approach to organizational learning
Mon, 01/27/2025 - 00:03
We live in a world where problems aren’t just growing—they’re evolving into ever-more complex challenges. During the 20th century, we pushed the boundaries of innovation, creating complicated systems that demanded structured problem-solving…
To Root Or Not To Root: Part 2
Wed, 11/26/2008 - 09:41
Part one of “To Root Or Not To Root,”presented a dilemma that many managers face all too often. Regardless of approach, does a problem warrant a full-blown root cause analysis? A scan of the comments to part one indicates that root cause analysis…
To Root or Not To Root: Part 1A case study
Thu, 11/06/2008 - 19:16
Jodi Ullman glanced at her watch: 10:25 a.m. She pushed back from her desk, stood up, and stretched—after first peeking out the door of her office toward the cubical maze to make sure no one was watching. She’d been staring at the screen of her…