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Content by Jake Mazulewicz
How to Build Resilience Instead of Chasing Zero ErrorsThree tips from high-reliability organizations
Wed, 06/07/2023 - 12:03
Wildland firefighters. Air traffic controllers. Flight deck crews of aircraft carriers. Operators of nuclear power plants and the national bulk electric grid. These are among the safest and most reliable work teams in the world. And they don’t try…
How You Can Build Trust and Expertise With After-Action ReviewsAsking the right questions
Tue, 02/07/2023 - 12:03
Do you lead your team to learn primarily from successes, or from failures? Many leaders argue that their teams are just too busy to spend time discussing why a successful project went well. They just wrap up fast, then dive into the next project. So…
Seven Practical Steps to Build a Culture of Safety and Human ReliabilityThere isn’t one magic bullet, but rather a ‘consolidation of subtleties’
Mon, 11/21/2022 - 12:03
A technician spills a toxic chemical. She isn’t injured but easily could have been. The hazmat cleanup costs more than $10,000 and shuts down a critical building for a week. An electrical engineer flips the wrong switch in a substation control room…
      

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