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How You Can Build Trust and Expertise With After-Action Reviews

Asking the right questions

Army image from Pixabay
Jake Mazulewicz
Tue, 02/07/2023 - 12:03
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Do you lead your team to learn primarily from successes, or from failures? Many leaders argue that their teams are just too busy to spend time discussing why a successful project went well. They just wrap up fast, then dive into the next project. So, the unspoken insights and unwritten lessons learned from that project are rarely shared or discussed. Often, they’re just forgotten in the frenzy of working project after project.

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But would you hire an engineer to build you a bridge if all that engineer ever studied was how bridges collapse? Would you hire a recruiter to find you a job if all that recruiter ever studied was how people get fired?

The best leaders help their teams learn regularly from their successes, not just occasionally from their failures. But learning from success happens automatically, doesn’t it? Not necessarily.

 …

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