Content by Karla Raines
Pushing Past the Strategic Sweet Spot: Incorporating Your Customer’s PerspectiveHow do you meet customer’s needs in ways that rivals can’t or don’t?
Mon, 06/21/2021 - 12:03
Total quality management (TQM) was in vogue during my undergraduate years and early career in industrial engineering. The United States was catching up to the Japanese in manufacturing production as their Toyota vehicles outperformed our Fords. A…