Scott Alamanach

Consultant

G. Scott Alamanach Mikalauskis is a problem solver with interpersonal, team-building, and cross-cultural skills that have led him to be a quality assurance manager, project manager, and team leader in various countries. He has designed, implemented, and managed training programs and construction projects in some of the most remote and dangerous places on earth. He has also written quality manuals, project proposals, and quality management system implementation plans, and published several articles. He has bachelor degrees in mechanical engineering and humanities. For more information, visit www.linkedin.com/in/gscottmikalauskis.

Wed, 06/10/2009 - 23:00
The Weapon of Customer ServiceA look at customer service and its more violent little brother, counterinsurgency.
Wed, 11/18/2009 - 04:00
Sometimes when studying something that has become too familiar to us, we can gain valuable new insights by looking at it from a radically different perspective. Much has been written, for example, about how important customer service is for…
Going Low Profile in AfghanistanCustomer relations 101: Remember whose turf you’re on.
Mon, 06/15/2009 - 10:40
This is the second report from the author, who is currently working in Afghanistan. Don’t miss his first article, “Ensuring Quality in a War Zone.” 
--Editor They told us the road was clear. They didn’t say it was safe; it was a dirt road…
Ensuring Quality in a War ZoneForget root cause analysis, in Afghanistan, quality is about focusing on the basics.
Wed, 06/10/2009 - 23:00
 Don’t miss the author’s follow-up to this article, “Going Low Profile in Afghanistan.”
--Editor Profitable manufacturing requires efficiency, and this principle guides most (if not all) of our quality management systems (QMS). We’ve…