The terms “customer-centric” and “customer-centricity” get thrown around a lot; oftentimes, it’s quite clear that they’re being used out of turn. I believe “customer-centric” is often confused with “customer focus,” but the two are very different.

In an article published by Quality Digest, Julias DeSilva addresses recent declines in ISO certification and poses the question, “

If somebody asked you for a list of your company’s assets, would you be able to provide it? What about the exact location, condition, and utilization of each asset?

I was fortunate enough yesterday to get my second Covid-19 vaccine. It was a giant relief, one that more than compensated for 24 hours of arm soreness.

This past year has seen greater change in the work environment than any year in my recollection (and that is quite a few years).

When you set goals, I suggest you try to set SMART ones. SMART is an acronym. It stands for specific, measurable, achievable, relevant, and time bound. These are the key characteristics of a good goal.

With a hashtag of #WomenInScience, the United Nations kicked off its sixth annual International Day of Women and Girls in Science assembly.

When we work together, which we all do, everything involves relationships. People request work from other people... that is a relationship. People take jobs that involve bosses and structure... those are relationships.

As the parent of two teens, I’ve become quite accustomed to the Eye Roll. This ocular straining happens most often when I request that a previously agreed upon task be completed by said teen. Me: “Hey, it’s time to empty the trash.

There is a type of error that occurs when conducting statistical testing: to work very hard to correctly answer the wrong question. This error occurs during the formation of the experiment.