(J.D. Power and Associates: Westlake Village, CA) -- Even as health care insurance premiums continue to skyrocket, the service experience has more effect than cost management on overall employer satisfaction with their primary health insurance carrier, according to the J.D.

(CEB: Arlington, VA) -- The Corporate Executive Board (CEB) has challenged conventional customer-service wisdom by revealing that it doesn’t pay to delight a customer.

(Juran Institute: Southbury, CT) -- For more than 50 years, Juran’s Quality Handbook has been the definitive reference to quality management and engineering.

In this four-part series, we take an in-depth look at how to design an effective work environment. Part one discusses the elements of continuous-flow work cells.

A major manufacturer of high-tech bicycles with a worldwide distributorship and many professional endorsements to its name used  3-D laser scanning to maintain its competitive edge.

(Hexagon Metrology: North Kingstown, RI) -- Hexagon Metrology Inc. has announced the official opening of HexagonStore.com, an e-commerce portal for the United States that offers online purchase of training classes, parts, and accessories for metrology systems.

What can you do when your organization has a critical mission—e.g., to help more transplant patients live longer, healthier lives—and you know your processes desperately need improvement?

Moles are invading Seattle. Not the small, furry mammals often reviled for destroying lawns, but the specialized boring machines used to excavate tunnels in urban environments.

(DMSC Inc.: Arlington, TX) -- The next DMIS Training Workshop is scheduled for the week of Aug. 9–12 and will include the new Dimensional Measuring Interface Standard (DMIS) 5.2 as well as the I++DME specification.

(Ball State University: Muncie, IN) -- Manufacturing will recover to prerecession levels during the next two years in states with low tax rates, a diverse collection of manufacturing industries, and strong government services, says a report from Ball State University in Muncie, Indiana.